Refund policy
We provide 30 days money back guaranteed on most purchases exceptions are listed below. In case, it has been more than 30 days since the purchase, we may provide partial or full refunds on a case by case basis. Refund can be requested at [email protected] or at our support server. We reserve the right to refuse refunds or issue partial refunds if abuse of our service or refund policy is suspected.
Exceptions to the 30 day money back guarantee
- Abuse: If we notice you are taking advantage of our refund policy we may refuse to provide further refunds.
- Any commisioned work such as custom bots and bot subsriptions service are governed by their own agreements and this doesn’t apply to them.
- Usage based pricing. Any usage based pricing doesn’t have money back guarantee. We are willing to discuss forgiving bills and refunds but its fully at our discretion.
Requesting refund
For fastest support please contact .iraas (765119856403021864) directily via discord or trough our discord support server. We will try to get your refund issued in 3 bussiness days
In cases you are unable to contact us on discord please email at us on [email protected]. In these cases we attempt to provide refunds in 7 bussiness days.
Account restrictions
Accounts found to be engaging in activities breaking our acceptable usage policy like fraudulent activities or scams will have their access restricted immediately. In such cases, any outstanding refunds or future refunds will be forfeited.
Refund abuse
Refund abuse is defined as follows:
- Refunding the product and buying it again to get to use the product for free.
- Usage of different accounts to bybass abuse restrictions.
- Malicious attempts to cost us money by intentionally buying products just to refund them.
- Any other attempt to exploit our refund policy or services for financial gain or to cause us financial harm, including but not limited to creative or unforeseen methods not explicitly listed above.
Refund abuse is determined at our sole discretion and is evaluated based on the context of each case.
Chargebacks
We take chargebacks seriously and will investigate any claims made against our service. If you are considering a chargeback, please contact our support staff first, as we may be able to provide a refund without the need for a chargeback. Initiating a chargeback may restrict your access to our services indefinitely and lead to further actions to resolve the dispute.
Legal disclaimer
This policy applies to the extent permitted by law. In cases where the country of purchase has consumer protection laws that provide greater protections to the purchaser, those laws take precedence over this policy. If certain legal provisions offer protections that exceed parts of this policy, the remainder of the policy will remain enforceable to the fullest extent allowed by law.